Terms and Conditions

Welcome to Chefs' Haven. By accessing or placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

  • By using our site, you agree to comply with these terms, as well as any policies referenced here (such as our Privacy Policy and Allergens & Dietary Info).

  • We reserve the right to update or modify these Terms & Conditions at any time.

2. Products & Availability

  • We offer handcrafted baked goods, gourmet foods, and specialty items.

  • All products are subject to availability. Certain items may be seasonal or produced in limited quantities.

  • Images on our website are for reference only; variations in appearance may occur due to our small-batch, artisanal methods.

3. Pricing & Payment

  • All prices are listed in U.S. Dollars (USD).

  • We accept major credit cards and other payment methods listed at checkout.

  • Prices and promotions may change without notice.

4. Orders & Cancellations

  • Orders are confirmed once payment has been received.

  • Custom or special orders may require a deposit.

  • To cancel or modify an order, please contact us within 24 hours of purchase. After this period, cancellations may not be possible, especially for perishable items.

5. Shipping, Pickup & Delivery

  • We offer local pickup and shipping for select products.

  • Shipping costs and delivery timelines are provided at checkout.

  • We shall not be held responsible for delays caused by third-party carriers or incorrect shipping information provided by the customer.

6. Returns & Refunds

  • Due to the perishable nature of our products, all sales are final.

  • If your order arrives damaged or incorrect, please contact us within 24 hours with photos, and we will do our best to resolve the issue.

7. Allergens & Dietary Needs

  • While we take great care in preparation, our kitchen is not allergen-free.

  • Products may contain or come into contact with wheat, nuts, dairy, eggs, soy, and other allergens. Please review our Allergens & Dietary Info page for more details.

8. Intellectual Property

  • All content on this site — including text, images, and branding — is the property of Chefs' Haven and may not be copied or used without written permission.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages related to the use of our products or website.

  • Our maximum liability in any case is limited to the purchase price of the product in question.

10. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:

Chefs' Haven
alex@chefshaven.com
(302) 234-2040